Refund Policy

This Refund Policy explains when you can get your money back for a Write a Song AI purchase, how to ask for it, and how long it takes. It forms part of our Terms of Service. Payments are processed by our payment processor, Waffo Pancake, and refunds go back through the same processor to the payment method you paid with.

1. At a glance

• A generation fails without a usable track: Songs returned to your balance automatically; nothing to do.
• A monthly or yearly plan payment, including renewals: Refund for the songs you haven't used, in proportion to the price; ask within 3 days of the payment.
• Song pack with none of its songs used: Full refund; ask within 3 days of the purchase.
• Duplicate charge, charge after you cancelled, or wrong amount: Full refund of the incorrect charge; ask within 30 days of the charge.
• Service unavailable for more than 72 hours in a row: Pro-rata refund or replacement songs, your choice; ask within 7 days of the outage.

Anything not listed here is not refundable, as explained in section 6.

2. Failed generations

Every generation reserves songs from your balance before it starts. If it fails without producing a usable track, the reserved songs are returned to your balance automatically. You don't need to contact us, and this does not count as a refund request.

3. Monthly and yearly plans

• Refund by usage. For any payment for a plan (Starter or Creator, monthly or yearly, first payment or renewal), you can ask for a refund within 3 days of the payment. We refund the songs from that payment you have not used, in proportion to the price; songs you have used are not refunded. For example, if you used 30 of the 100 songs in a $9.99 Starter monthly payment, we refund the 70 unused songs: $6.99.
• After 3 days. A payment more than 3 days old is not refunded. Cancelling stops the next renewal; it does not refund the current period, which stays available until it ends.

4. Song packs

If you have not used any of the songs from a song pack, you can ask for a full refund within 3 days of buying it. Songs that expire soonest are used first, so pack songs, which never expire, are only used after the songs from your plans. Once any song from a pack has been used, the pack is not refundable.

5. Billing errors and outages

• Billing errors. If you were charged twice, charged after you cancelled, or charged the wrong amount, we refund the incorrect charge in full. Tell us within 30 days of the charge.
• Outages. If the service is unavailable for more than 72 hours in a row because of a problem on our side, we refund the affected part of your current period pro rata or add replacement songs, whichever you prefer. Tell us within 7 days of the outage.

6. What is not refundable

• Songs you have already used, apart from the cases in section 5.
• Songs that have expired at the end of their monthly or yearly period.
• The free songs you get when you sign up.
• Purchases on an account suspended or terminated for breaking our Acceptable Use Policy or Terms of Service.
• Requests made after the time limits above, or repeated refund requests that suggest abuse.

Not liking how a generated song sounds is not by itself grounds for a refund, because every generation costs us to produce. Failed generations are covered by section 2.

If we close the service or terminate your account for a reason that is not your fault, we refund the unused, prepaid part of your plan pro rata.

7. How to request a refund

1. Email support@writeasongai.com with "Refund" in the subject, or sign in and open a ticket at Settings → Support Tickets.
2. Include the email address of your account, the order number from your receipt and the reason for the request.
3. We reply within 2 business days. If more information is needed, we will ask.

8. When the money arrives

• Approved refunds are issued within 5 business days of approval, in full, to the original payment method through Waffo Pancake. We cannot send refunds to a different card or account.
• Your bank or card issuer usually shows the refund within 5 to 10 business days after it is issued.
• When a payment is refunded, the unused songs it added are removed from your balance. A refunded subscription is cancelled at the same time and does not renew.

9. Cancelling a plan

You can cancel a plan at any time, without contacting us, at Settings → Plans & payments → Cancel renewal. Cancelling takes effect at the end of the current billing period: the plan and its songs stay available until then, and you are not charged again. Song packs and other plans you bought are not affected.

10. Billing disputes

If you think a charge is wrong, please contact us at support@writeasongai.com before disputing it with your bank. We reply within 2 business days and fix confirmed billing errors within 5 business days.

11. Your legal rights

This policy does not limit any rights you have under the consumer protection laws of your country.

12. Changes

We may update this policy. The date at the top shows the latest version. A change applies to purchases made after it takes effect; earlier purchases keep the terms in force when they were made.

13. Contact

Questions about refunds or billing: support@writeasongai.com.